Terms of Service

Last Updated: August 29, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and HydroLux Water Systems ("Company," "we," "our," or "us") regarding your use of our website, services, and any related applications or platforms.

By accessing our website, requesting services, or engaging with our advertisements, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Services

HydroLux Water Systems provides water treatment services including:

• Water Testing: Comprehensive analysis of water quality and contamination levels
• Water Treatment Systems: Installation and maintenance of water softeners, filtration systems, and purification equipment
• Consultation Services: Professional advice on water quality improvement solutions
• Maintenance and Support: Ongoing service and support for installed systems
• Emergency Services: Urgent water treatment system repairs and support

3. Free Water Testing Terms

3.2 Testing Process and Results

Free water testing includes:

• On-site water quality analysis using professional equipment
• Testing for common contaminants including hardness, chlorine, bacteria, and heavy metals
• Written report of findings and recommendations
• No obligation consultation on treatment options

Important: Free testing does not include laboratory analysis, specialized testing for rare contaminants, or follow-up testing. Additional testing services are available for a fee.

4. Service Agreements and Installation

4.1 Service Contracts

Installation and service agreements are subject to:

• Written contract specifying scope of work, equipment, and pricing
• Customer approval and signature before work begins
• Compliance with local building codes and permit requirements
• Access to installation location and utilities

4.2 Installation Terms

Professional installation services include:

• Licensed and insured technician installation
• System setup, testing, and customer training
• Cleanup of work area
• Initial system startup and optimization

5. Warranties and Guarantees

5.1 System Warranties

Our water treatment systems include:

• Lifetime Warranty: Coverage on system components as specified in individual product warranties
• Installation Warranty: 1-year warranty on installation workmanship
• Performance Guarantee: Systems will perform as specified when properly maintained

5.2 Warranty Limitations

Warranties do not cover:

• Damage due to misuse, neglect, or failure to maintain
• Normal wear and tear or consumable components
• Damage from power surges, freezing, or natural disasters
• Modifications or repairs by unauthorized personnel
• Damage from water conditions exceeding system specifications

6. Payment Terms and Pricing

6.1 Pricing and Estimates

All pricing is subject to:

• Written estimates valid for 30 days unless otherwise specified
• Final pricing confirmation before work begins
• Additional charges for unforeseen complications or change orders
• All prices exclude applicable taxes unless stated otherwise

6.2 Payment Methods and Terms

We accept payment via:

• Cash, check, or credit/debit cards
• Financing options (subject to credit approval)
• Payment due upon completion unless financing is arranged
• Late payment fees may apply to overdue accounts

7. Customer Responsibilities

Customers are responsible for:

• Access: Providing safe, unobstructed access to work areas
• Utilities: Ensuring adequate electrical and plumbing connections
• Maintenance: Following recommended maintenance schedules
• Information: Providing accurate information about water conditions and usage
• Safety: Maintaining a safe work environment for our technicians

8. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the cost of services provided
• We are not liable for consequential, incidental, or punitive damages
• We are not responsible for pre-existing plumbing or electrical issues
• Customer assumes responsibility for water quality testing and monitoring

9. Data Collection and Privacy

9.1 Information Collection

By using our services, you consent to our collection of:

• Contact Information: Name, address, phone, email for service delivery
• Property Information: Details about your home and water system for proper service
• Service History: Records of services provided and system performance
• Marketing Preferences: Your consent for promotional communications

9.2 Marketing Communications

With your consent, we may contact you regarding:

• Service reminders and maintenance schedules
• New products and service offerings
• Special promotions and discounts
• Water quality tips and educational content

Opt-Out: You may unsubscribe from marketing communications at any time by contacting us or using unsubscribe links in our emails.

10. Advertising and Lead Generation Compliance

10.1 Google Ads Compliance

Our Google advertising practices comply with:

• Google Ads policies and lead form requirements
• Accurate representation of services and pricing
• Proper disclosure of data collection practices
• Compliance with local advertising regulations

10.2 Facebook/Meta Ads Compliance

Our Facebook advertising includes:

• Facebook Pixel tracking for ad optimization (with consent)
• Lead generation forms with proper privacy disclosures
• Compliance with Meta's advertising policies
• Accurate targeting and audience specifications

11. Intellectual Property

All content on our website and marketing materials, including text, graphics, logos, and software, is the property of HydroLux Water Systems and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

12. Dispute Resolution

12.1 Informal Resolution

We encourage customers to contact us directly to resolve any disputes or concerns. We will make reasonable efforts to address issues promptly and fairly.

12.2 Formal Dispute Process

If informal resolution is unsuccessful:

• Disputes may be resolved through binding arbitration
• Tennessee state law governs these Terms
• Venue for legal proceedings is Knox County, Tennessee
• Each party bears their own legal costs unless otherwise awarded

13. Termination

These Terms remain in effect until terminated by either party. We may terminate or suspend services immediately for:

• Violation of these Terms
• Non-payment of services
• Fraudulent or illegal activity
• Safety concerns for our personnel

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

17. Acknowledgment